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FAQ
Frequently Asked Questions (FAQ)
Welcome to Trendaxa.shop! Below you’ll find answers to some of the most common questions we receive from our customers. If you still need assistance, feel free to contact us at Trustbuying@hotmail.com — we’re always here to help.
1. What types of products do you sell?
At Trendaxa.shop, we specialize in a wide variety of creative and high-quality stickers and card designs. Our collection includes decorative stickers, journaling stickers, aesthetic sets, greeting cards, collectible art cards, and more. All products are carefully curated for design lovers, stationery fans, and anyone who enjoys adding personality to everyday items.
2. Do you ship internationally?
Yes, we ship worldwide! No matter where you are located, we strive to get your order to you. Please note that international shipping times may vary depending on your country’s customs and postal system.
3. How long does shipping take?
Shipping times depend on your location:
- United States, Canada, UK, Europe: 7–15 business days
- Asia-Pacific: 5–12 business days
- Other countries: 10–20 business days
We process all orders within 2–4 business days. Once your order ships, you’ll receive a confirmation email with a tracking number.
4. How much does shipping cost?
We offer free standard shipping on all orders above a certain amount (check homepage for current offers). For smaller orders, shipping costs are calculated at checkout based on your location and selected delivery method.
5. Can I cancel or change my order after placing it?
If your order has not yet been shipped, we may be able to modify or cancel it. Please email us at Trustbuying@hotmail.com within 12 hours of placing your order, and include your order number. Once an order has been processed and shipped, we are unable to make changes.
6. Do you accept returns or exchanges?
We want you to love what you receive! If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll gladly send a replacement or offer a refund.
Due to the nature of stationery and small items, we generally do not accept returns for reasons such as change of mind. Please read product descriptions carefully before purchasing.
7. My package hasn’t arrived. What should I do?
If your package is taking longer than expected, we recommend:
- Checking the tracking link provided in your email.
- Contacting your local post office in case they’re holding it.
- Reaching out to us if it’s been more than 25 business days with no updates — we’ll be happy to investigate and offer a resolution.
8. Are your products suitable as gifts?
Absolutely! Many of our customers purchase our sticker packs and card sets as gifts. You can even leave a gift message at checkout, and we’ll include it in your package at no extra cost.
9. Do you offer custom or bulk orders?
Yes! For large quantities, event packages, or custom-designed items, please email us at Trustbuying@hotmail.com with your needs and we’ll get back to you with a tailored quote.
10. What if I entered the wrong address?
Please double-check your shipping address when placing your order. If you notice an error, contact us immediately. Once an order has been shipped, we cannot change the delivery address. If a package is returned to us due to an incorrect address, we can reship it, but additional shipping fees may apply.
11. How can I contact customer service?
We’re happy to help! Just email us at Trustbuying@hotmail.com and we’ll respond within 24 hours on business days. Whether it’s about an order, product inquiry, or just general feedback — we’re here for you.
We hope this FAQ helps clarify things! Thank you for choosing Trendaxa.shop. Your creativity deserves the best — and we’re thrilled to be part of your artistic journey.